Guest Relations - The Track Family Recreation Center - Destin, Florida
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Guest Relations

Our goal at The Track Family Fun Park in Destin, Florida, is to help you make amazing memories at our park … again and again. To help you have the best possible visit to our park and to the Destin area, The Track’s number one priority is your experience as a guest. Below are some of the policies and services we have in place to help all of our guests have a wonderful experience at The Track.

 

Safety, Safety, Safety

A safe, healthy visit is the best visit! As a park, we strictly adhere to the height, weight and age restrictions posted throughout the park for each attraction. When our team members check to make sure riders meet these requirements, they are making sure our guests have the safest and therefore best possible experience at The Track. For those guests who want an extra step for safety, helmets and goggles are available upon request.

 

Online Ordering/Will Call Pick-Up

To make purchasing rides convenient and stress-free for you, we offer online purchases for our Point Cards. You can skip the regular lines and pick up your Points Card at the Will Call line.

 

Alcohol/Profanity-Free Park

The Track Family Fun Park is a family-friendly environment. No drinking or profanity is permitted at the park.

 

No Concealed Weapons

Concealed weapons are not permitted on park property at any time.

 

Smoking Areas

Guests are asked to use designated smoking areas and ashtrays, as available, and be courteous especially around families with children.

 

Medical Attention

If you need medical attention for any reason during your visit to The Track, please notify a team member right away who will notify the manager on duty.

 

Medical Restrictions

Guests may be ineligible to participate on some rides if they are pregnant or have had back, neck or heart problems, broken bones or any other physical or medical problems.

 

General Go-Kart Rules

For your safety, the following Go-Kart Rules are in place:

  • No bumping, no swerving and no reckless driving.
  • Stay in your kart at all times.
  • Keep hands and feet inside your kart, do not reach out during ride.
  • Loose hair, clothing, purses, cameras and other personal items need to be contained.
  • One way, never drive in reverse directions.
  • Seatbelt must be buckled at all times.
  • Obey signals and instructions.
  • Failure to obey rules may forfeit ride.
  • Footwear must be worn.
  • The Track is not responsible for personal items damaged or lost during ride.

 

Refund Policy

The Track’s online refund policy lasts 30 days. A refund will be considered case-by-case for in-park purchases within 30 days if rides are interrupted due to weather or unforeseen circumstances. Guest must present receipt for refund to be considered. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

 

Party/Group Cancellation Policy

Reservations for parties and groups cancelled two weeks before scheduled date will receive a refund for the deposit. Reservations cancelled within two weeks leading up to scheduled date will not receive a refund for deposit. Reservations cancelled due to weather will receive a refund for deposit if reservation cannot be rescheduled for another date.

 

Group Participant Safety

Group participants must meet age, height and rule restrictions to ride attractions.

 

Photography/Social Media

We hope you are following us on social media! We occasionally request to take photos of guests who have won large prizes in the arcade or who are having a fun time at The Track. We always ask permission to post photos before posting. If you do not wish to be included in social media posts, please let the team member know. We also occasionally shoot professional photography and video for advertising and public relations purposes. We will post a sign when shooting is in process. Guests who wish to not be included may tell a team member and we will honor your request.

 

Hours of Operation

Closing times are approximate and depend on crowd levels and weather. Hours vary during Thanksgiving and Christmas holidays. Please call or e-mail park for holiday hours and special events. * Thrill Rides occasionally close due to season, weather or crowd levels – please call ahead!

 

Lost and Found

Our lost and found is located in The Track’s management office. We walk through each ride at the end of each shift and turn in any guest items that have been left behind. If you are missing an item, please e-mail destin@funatthetrack.com or call 850.654.4668 to speak with a manager. We keep items in lost and found for 90 days. After 90 days, items will be given away.

 

Management Team Onsite

Each day, a management team is onsite running the park operations and leading our staff. If you have a question or concern for a manager, please feel free to ask one of our team members at the cashier area. You may also call 850.654.4668 or e-mail destin@funatthetrack.com and ask to speak with a manager.

 

Guest Feedback

We always welcome feedback on your experience and how we can make it even better. If you would like to share your feedback, please feel free to e-mail destin@funatthetrack.com or call 850.654.4668 to speak with a manager. Of course, we always welcome feedback via our social media outlets. If you have had a wonderful experience with particular staff members, we encourage you to give them a shout out to the management team or on social media! If we haven’t met your expectations, please speak with one of our park managers. We always want the opportunity to turn any situation into a positive experience for you and your family.